Customer Help

Welcome to Kinscapes Natural Stones! These Terms and Conditions govern your use of our website (kinscapesnaturalstones.com) and our products and services. By accessing or purchasing from us, you agree to comply with these terms.

1. Definitions

• “Company” refers to Kinscapes Natural Stones.
• “Customer” refers to any individual or entity purchasing our products.
• “Website” refers to kinscapesnaturalstones.com.

2. Products & Orders

• We supply natural and machine-cut stones for construction and decorative purposes.
• Orders can be placed via our website, phone (+254 742 309 223), or email (info@kinscapesnaturalstones.com).
• Prices are subject to change without prior notice.

3. Payments

• We accept payments via cash, bank transfers, and mobile money (Mpesa).
• Full payment is required before delivery unless otherwise agreed upon in writing.

4. Delivery & Shipping

• We offer delivery services nationwide.
• Delivery charges vary based on location and order size.
• Estimated delivery time is 1 to 3 business days, but delays due to unforeseen circumstances may occur.
• The customer is responsible for providing an accurate delivery address.

5. Returns & Refunds

• Due to the nature of our products, we do not accept returns unless there is a defect or wrong order delivered.
• Claims must be made within 24 hours of delivery with photographic evidence.
• Refunds, if applicable, will be processed within 7 business days after approval.

6. Product Quality & Liability

• We guarantee high-quality natural stones, but natural variations in color, texture, and size may occur.
• The company is not liable for any construction defects arising from improper use of materials.

7. Privacy Policy

• We collect and store customer information for order processing and communication.
• We do not share your personal information with third parties except for delivery purposes.

8. Intellectual Property

• All content on this website, including text, images, and branding, is the property of Kinscapes Natural Stones. Unauthorized use is prohibited.

9. Governing Law

• These terms are governed by the laws of Kenya.
• Any disputes will be resolved through negotiation, mediation, or legal action in Kenyan courts.

10. Contact Information

For inquiries, contact us:
📞 +254 704 601181
📧 info@kinscapesnaturalstones.com
📍 Northern Bypass Road

By using our website and services, you agree to these Terms and Conditions. We reserve the right to update these terms at any time.